ISO/TC 351 - Contact centers

Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.

Excluded: Relevant work within the scopes of the following committees:

ISO/IEC JTC 1 Information technology

ISO/IEC JTC 1/SC 40 IT service management and IT governance

ISO/TC 176 Quality management and quality assurance

ISO/TC 176/SC 3 Quality management and quality assurance —Supporting technologies

ISO/TC 290 Online reputation

ISO/TC 312 Excellence in service

ISO/PC 317 Consumer protection: privacy by design for consumer goods and services

Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres

Planes de negocio

Planes de negocio de TC para revisión pública
Área de trabajo

Documentos de trabajo (se requiere cuenta de usuario)
Aplicaciones electrónicas de ISO

Herramientas de TI que apoyan el proceso de desarrollo de normas

Miembros participantes

Miembros observadores

ISO/TC 351 pueden acceder a los documentos de los comités que aparecen a continuación:

Referencia	Título	ISO/IEC
ISO/IEC JTC 1	Information technology	ISO/IEC
ISO/IEC JTC 1/SC 40	IT service management and IT governance	ISO/IEC
ISO/TC 37	Language and terminology	ISO
ISO/TC 68	Financial services	ISO
ISO/TC 176	Quality management and quality assurance	ISO
ISO/TC 225	Market, opinion and social research	ISO
ISO/TC 228	Tourism and related services	ISO
ISO/TC 283	Occupational health and safety management	ISO
ISO/TC 290	Online reputation [EN ESPERA]	ISO
ISO/TC 304	Healthcare organization management	ISO
ISO/TC 312	Excellence in service	ISO
ISO/TC 315	Cold chain logistics	ISO
ISO/TC 321	Transaction assurance in E-commerce	ISO
ISO/TC 344	Innovative logistics	ISO
ISO/TC 344/SC 1	Retail logistics	ISO

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