Sobre
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Secretaría: SAC (China)
Responsable de comité: -
Presidente/a (hasta el final 2027):Ms Xi Wang
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Responsable de programa técnico de ISO [TPM]:Responsable editorial de ISO [EM]:
- Fecha de creación: 2025
Alcance
Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.
Excluded: Relevant work within the scopes of the following committees:
Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres
Enlaces rápidos
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Planes de negocio
Planes de negocio de TC para revisión pública -
Área de trabajo
Documentos de trabajo (se requiere cuenta de usuario) -
Aplicaciones electrónicas de ISO
Herramientas de TI que apoyan el proceso de desarrollo de normas
Comités de enlace de ISO/TC 351
ISO/TC 351 pueden acceder a los documentos de los comités que aparecen a continuación:
Referencia | Título | ISO/IEC |
---|---|---|
ISO/IEC JTC 1 | Information technology | ISO/IEC |
ISO/IEC JTC 1/SC 40 | IT service management and IT governance | ISO/IEC |
ISO/TC 37 | Language and terminology | ISO |
ISO/TC 68 | Financial services | ISO |
ISO/TC 176 | Quality management and quality assurance | ISO |
ISO/TC 225 | Market, opinion and social research | ISO |
ISO/TC 228 | Tourism and related services | ISO |
ISO/TC 283 | Occupational health and safety management | ISO |
ISO/TC 290 | Online reputation [EN ESPERA] | ISO |
ISO/TC 304 | Healthcare organization management | ISO |
ISO/TC 312 | Excellence in service | ISO |
ISO/TC 315 | Cold chain logistics | ISO |
ISO/TC 321 | Transaction assurance in E-commerce | ISO |
ISO/TC 344 | Innovative logistics | ISO |
ISO/TC 344/SC 1 | Retail logistics | ISO |
ISO/TC 351 - Secretaría
SAC (China)
Standardization Administration of China
No. 9 Madian Donglu, Haidian District
Beijing 100088
China
Beijing 100088
China
Tel: +8610 8226 2644
Fax: +8610 8226 0660
Email: sac@sac.gov.cn