ISO/TC 351 - Contact centers

Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.

Excluded: Relevant work within the scopes of the following committees:

ISO/IEC JTC 1 Information technology

ISO/IEC JTC 1/SC 40 IT service management and IT governance

ISO/TC 176 Quality management and quality assurance

ISO/TC 176/SC 3 Quality management and quality assurance —Supporting technologies

ISO/TC 290 Online reputation

ISO/TC 312 Excellence in service

ISO/PC 317 Consumer protection: privacy by design for consumer goods and services

Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres

Planes de negocio

Planes de negocio de TC para revisión pública
Área de trabajo

Documentos de trabajo (se requiere cuenta de usuario)
Aplicaciones electrónicas de ISO

Herramientas de TI que apoyan el proceso de desarrollo de normas

Miembros participantes

Miembros observadores

Standardization Administration of China

No. 9 Madian Donglu, Haidian District
Beijing 100088
China

Tel: +8610 8226 2644

Fax: +8610 8226 0660