ISO/IEC TR 20000-10:2013
Information technology — Service management — Part 10: Concepts and terminology
Reference number
ISO/IEC TR 20000-10:2013
Edición 1
ISO/IEC TR 20000-10:2013
Retirada (Edición 1, 2013)


ISO/IEC TR 20000-10:2013 provides an overview of the concepts and the terminology of ISO/IEC 20000. It establishes a common framework for helping organizations to understand the purpose of all the parts of ISO/IEC 20000 and the relationships between the parts. ISO/IEC TR 20000-10:2013 is intended to become the authoritative source for definitions used in all the parts of ISO/IEC 20000. Terms defined in ISO/IEC TR 20000-10:2013 will be removed from other published parts of ISO/IEC 20000 as they are updated.

ISO/IEC TR 20000-10:2013 identifies other documents that have relationships with ISO/IEC 20000-1:2011 and identifies common areas with related International Standards to aid the use and integration of multiple International Standards in organizations.

ISO/IEC TR 20000-10:2013 can be used by any organization or individual involved in the planning, design, transition, delivery and improvement of services using ISO/IEC 20000. More specifically, it:

  • defines the terms used in ISO/IEC 20000;
  • promotes cohesion between the parts of ISO/IEC 20000 by explaining the concepts and terminology used across all parts;
  • contributes to the understanding of ISO/IEC 20000 by clarifying the relationships between all the parts;
  • clarifies the possible interfaces and integration between the service provider's SMS and other management systems;
  • provides an overview of other International Standards which can be used in combination with ISO/IEC 20000;
  • identifies common areas between ISO/IEC 20000-1 and other International Standards.

ISO/IEC TR 20000-10:2013 describes the core concepts of ISO/IEC 20000, identifying how the different parts interact to support ISO/IEC 20000-1:2011. It also describes the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. ISO/IEC TR 20000-10:2013 also explains the terminology used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

Informaciones generales

  •  : Retirada
     : 2013-11
    : Retirada de la Norma Internacional [95.99]
  •  : 1
     : 20
  • ISO/IEC JTC 1/SC 40
    35.020  03.080.99 
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