International Standard
ISO/IEC TR 30105-7:2019
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 7: Exemplar for maturity assessment
Reference number
ISO/IEC TR 30105-7:2019
Edición 1
2019-10
International Standard
Vista previa
ISO/IEC TR 30105-7:2019
76514
No disponible en español
Publicado (Edición 1, 2019)

ISO/IEC TR 30105-7:2019

ISO/IEC TR 30105-7:2019
76514
Idioma
Formato
CHF 129
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Resumen

This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider.

This document:

— uses the set of indicators for process performance and process capability;

— helps to collect the objective evidence that enables an assessor to determine the process ratings;

— helps to assess the result of the process capability level;

— serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;

— is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;

— supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

Informaciones generales

  •  : Publicado
     : 2019-10
    : Norma Internacional publicada [60.60]
  •  : 1
     : 22
  • ISO/IEC JTC 1/SC 40
    35.020 
  • RSS actualizaciones

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