ISO/IEC 30105-4:2016
Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 4: Termes et concepts
Numéro de référence
ISO/IEC 30105-4:2016
Edition 1
2016-11
Annulée
ISO/IEC 30105-4:2016
62708
Annulée (Edition 1, 2016)

Résumé

ISO/IEC 30105-4:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT enabled business processes that are outsourced;

- is not intended to cover IT services but includes similar, relevant process for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- defines terms and concepts used in ISO/IEC 30105.

Informations générales

  •  : Annulée
     : 2016-11
    : Annulation de la Norme internationale [95.99]
  •  : 1
  • ISO/IEC JTC 1/SC 40
    35.020 
  • RSS mises à jour

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