Résumé
This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.
This document:
— covers IT enabled business processes that are outsourced;
— is applicable to the service provider;
— is applicable to all lifecycle processes of ITES-BPO;
— is not intended to cover IT services.
The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.
Prévisualiser
Informations générales
-
État actuel: PubliéeDate de publication: 2021-10Stade: Norme internationale publiée [60.60]
-
Edition: 1
-
Comité technique :ISO/IEC JTC 1/SC 40ICS :35.020
- RSS mises à jour
Cycle de vie
Vous avez une question?
Consulter notre FAQ
Horaires d’ouverture:
De lundi à vendredi - 09:00-12:00, 14:00-17:00 (UTC+1)