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Standard and/or project under the direct responsibility of ISO/TC 176/SC 3 Secretariat Stage ICS
Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
95.99
Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
60.60
Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
95.99
Quality management — Customer satisfaction — Guidelines for complaints handling in organizations — Technical Corrigendum 1
95.99
Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
95.99
Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
60.60
Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations
95.99
Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations
60.60
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
95.99
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
95.99
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
60.60
Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
95.99
Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions
60.60
Quality management — Guidance for quality tools and their application
30.99
Quality management — Guidance to understand, evaluate and improve organizational quality culture
60.60
Guidelines for auditing quality systems — Part 1: Auditing
95.99
Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors
95.99
Guidelines for auditing quality systems — Part 3: Management of audit programmes
95.99
Quality assurance requirements for measuring equipment — Part 1: Metrological confirmation system for measuring equipment
95.99
Quality assurance for measuring equipment — Part 2: Guidelines for control of measurement processes
95.99
Measurement management systems — Requirements for measurement processes and measuring equipment
90.92
Measurement management systems — Requirements for measurement processes and measuring equipment
20.00
Guidelines for developing quality manuals
95.99
Quality management systems — Guidance for documented information
60.60
Guidelines for quality management system documentation
95.99
Quality management — Guidelines for realizing financial and economic benefits
95.99
Guidelines for managing the economics of quality
95.99
Quality management — Guidelines for realizing financial and economic benefits — Technical Corrigendum 1
95.99
Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits
60.60
Quality management — Guidelines for training
95.99
Quality management — Guidelines for competence management and people development
60.60
Quality management — Guidance on statistical techniques for ISO 9001:2015
60.60
Guidance on statistical techniques for ISO 9001:1994
95.99
Guidance on statistical techniques for ISO 9001:2000
95.99
Quality management — Guidelines on people involvement and competence
95.99
Quality management — Guidance for people engagement
60.60
Guidelines for the selection of quality management system consultants and use of their services
90.93
Quality management systems — Organizational change management — Processes
60.60
Guidelines for quality and/or environmental management systems auditing
95.99
Guidelines for auditing management systems
95.99

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