Abstract
This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
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General information
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Status: PublishedPublication date: 2022-12Stage: International Standard published [60.60]
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Edition: 1Number of pages: 25
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Technical Committee :ISO/IEC JTC 1/SC 40ICS :35.020
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