ISO 16355-3:2019

недоступно на русском языке

Тезис

This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

Общая информация

Текущий статус
: Published

Дата публикации
: 2019-01
Версия
: 1
Технический комитет
: ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development
ICS
:
03.120.30 Application of statistical methods

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	Формат	Язык
std 1 166	PDF + ePub
std 2 166	Бумажный

CHF166

Жизненный цикл

Сейчас

Published

ISO 16355-3:2019
Этап: 60.60

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