International Standard
ISO/IEC 20000-6:2017
Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems
Reference number
ISO/IEC 20000-6:2017
Edition 1
International Standard
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ISO/IEC 20000-6:2017
Published (Edition 1, 2017)
This standard was last reviewed and confirmed in 2022. Therefore this version remains current.

ISO/IEC 20000-6:2017

ISO/IEC 20000-6:2017
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ISO/IEC 20000-6:2017 specifies requirements and provides guidance for certification bodies providing audit and certification of an SMS in accordance with ISO/IEC 20000‑1. It does not change the requirements specified in ISO/IEC 20000‑1. ISO/IEC 20000-6:2017 can also be used by accreditation bodies for accreditation of certification bodies.

A certification body providing SMS certification is expected to be able to demonstrate fulfilment of the requirements specified in ISO/IEC 20000-6:2017, in addition to the requirements in ISO/IEC 17021‑1.

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