This document provides requirements and guidelines in order to ensure a minimum quality for online and onsite Tourist Information Services provided by Tourist Information Offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors’ expectations. This document is the revision of ISO 14785 whose contents have been updated and includes now guidelines to online tourist services.
Status: Under development
Technical Committee: ISO/TC 228 Tourism and related services
- ICS :
This standard contributes to the following Sustainable Development Goals:
ISO/WD 14785.3Stage: 20.60
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